Exchanges & refunds
Returns
Thirty days on unworn stock pieces. Bespoke and engraved commissions are final sale.
Unworn, unaltered stock pieces may be returned within thirty days of delivery for a full refund, including any shipping you paid. The piece must arrive with its certificate, box and care card.
Bespoke commissions, engraved pieces, resized rings and earrings that have been worn — the last for hygiene reasons, which is standard across the trade.
Before you commit to a bespoke commission, we will send you a printed wax on the more substantial pieces, precisely so this does not become a problem.
Email care@anagari.com with your order number. We will send an insured prepaid label within one working day. Do not post a piece uninsured under any circumstances.
Inspected within two working days of arrival, refunded to the original payment method within five. Card refunds then take a further three to five days to appear, which is your bank rather than us.
Straightforward, and there is no restocking charge. If the new piece costs more you pay the difference; if less, we refund it.
Questions?
Client care will actually answer
care@anagari.com — within one working day, by a person.